Refund policy

Refunds & Returns

At Capybaria, every product is made to order with love — printed, packed, and shipped just for you. We want you to feel cozy and happy with every purchase.

If there’s any issue with your order, please reach out to us at support@capybaria.com within 30 days of delivery, and we’ll make it right — whether that means a replacement or a full refund. We’ll handle it, no questions asked.

💡 Returns & Exchanges

  • If your item arrives damaged, misprinted, or defective, we’ll send a replacement at no extra cost.
  • If you ordered the wrong size or changed your mind, don’t worry — contact us and we’ll work something out.
  • No returns to ship back unless we specifically request it.

🕓 Processing Time

Refunds and replacements are typically processed within 3–5 business days after approval.

📩 Contact

For any return or refund questions, email us at support@capybaria.com. We’re always happy to help — it’s part of the Capybaria spirit 💛

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards. If you have questions about your specific item, please get in touch.

Exchanges

The fastest way to get what you want is to place a new order for the item you prefer after your return is accepted.

European Union: 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition you received them: unworn/unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.